Due to the COVID-19 pandemic, The Living Coast has temporarily closed, but that doesn’t mean we’ve stopped working. Our animals require daily care including feedings, exhibit cleaning, and enrichment! While we ensure our animals will be here for you when we re-open, we are asking you to show your Love For Living Coast however you can.
Want to support us now and visit later? Become a Member now and start enjoying member benefits beginning the day we re-open: unlimited admission for a year, program discounts, and exclusive animal encounters.
We are working remotely with limited hours.
Click here for a full list of our reopening procedures and FAQ’s.
My membership expired during the temporary closure. What should I do? Thank you for being a member of the Living Coast family. We will be extending a grace period to memberships that expired during the temporary closure. Please contact us directly at email@example.com to receive detailed information about your membership grace period.
Will my membership be extended due to the temporary closure? Yes, we are happy to offer a grace period to your membership expiration date to compensate for the temporary closure. If you would like details about your membership grace period please contact us at firstname.lastname@example.org.
I’m a member, how can I support the Living Coast? Thank you for your support! By renewing or upgrading your membership today you can donate your membership grace period in support of the Living Coast’s conservation and education programs. Your membership dues are a critical investment needed to fund daily animal feedings, exhibit cleaning, and enrichment. Thank you again for being a member of the Living Coast family, we can’t wait to welcome you back for a visit!
Can family or friends use my membership card? Membership cards are not transferable; only the individuals named on the membership card are entitled to use member benefits.
Can I bring a guest when I visit? Your membership is good for all named individuals on your membership card. If you’ve purchased the Bring-a-Guest option will you receive complimentary admission during regular business hours for one accompanying guest on each visit? The Bring-a-Guest benefit is not valid for educational programs including field trips. You may also receive single-use Guest Passes or 2-for-1 Coupons that you’re welcome to use for your guests. The physical Guest Passes and 2-for-1 Coupons must be turned in at the admission counter at the time of admission.
What should I do if I lose my membership card? To request a replacement card contact the Membership Department by email email@example.com or by phone at 619-409-5940 to request a replacement card. There is a $5.00 fee for replacement cards.
What is the easiest way for me to update my contact information? To update your information contact the Membership Department by email firstname.lastname@example.org or by phone at 619-409-5940.
Can I receive more membership cards? You may purchase a set of membership cards online here for $5.00. You will receive 2 membership cards with all named individuals printed on each card. You may also contact the Membership Department by email email@example.com or by phone at 619-409-5940.
How can I sign up to receive the Member’s Only e-newsletter? To begin receiving the Sea Turtle Times member’s only electronic newsletter please contacts the Membership Department by email firstname.lastname@example.org or by phone at 619-409-5940. We will need the following information to send you the monthly e-newsletter: First and last name of the primary member and a valid email address:
Can I use my membership to attend special events or educational programs such as field trips? Memberships, coupons, Groupons®, or other discounts are not valid towards special events, school field trips, and other educational programs. Our educational program fees go to support educational programs for your students’ schools, scout groups, and wildlife camps. Membership fees cover general admission to the facility and member-only events.
Automatic Membership Renewal Questions
Will my payment information be kept safe? Yes, we take precautions to protect your information. We collect credit card or bank account information, names, addresses, and other data related to your transaction when you make a payment through our site. We use this information to process your payment. Account information for Automatic Membership Renewals/Recurring Pledges/Monthly Giving is encrypted and stored securely via SafeSave™ for automatic processing of your future payments. Notify us at email@example.com anytime if you wish to discontinue your pledge.
What if I decide I don’t want to renew my membership next year? You can contact us by phone at 619-409-5900 or by email at firstname.lastname@example.org 30 days prior to your scheduled automatic renewal to opt-out of the renewal. We will also send you a payment reminder a month prior to charging your account on file.